Grievance Redressal

A named person, a fixed deadline

If something went wrong with an auction, a payment or your data, here is who to write to and what happens next.

Grievance Officer

Dharanish S

Write to the Grievance Officer if a complaint about an auction, a payment or your data was not resolved by the help desk.

Designation
Founder & CEO, Min-elam
Email
privacy@min-elam.in
Phone
+91 98437 42866
Address
Tiruchirappalli (Trichy), Tamil Nadu
Hours
Mon–Sat, 9 AM–7 PM
What happens

From complaint to answer

Day 0You write to usInclude your mobile number, the pool or payment reference and what went wrong.
Within 24 hoursWe acknowledge itYou get a complaint reference by email or SMS.
Within 15 daysWe resolve itWith a written answer and, where needed, a refund or correction.
Not satisfied?EscalateReply to the answer and the Grievance Officer reviews it personally. For payment disputes you may also approach your bank or the RBI Ombudsman.
Before you write

Most issues are solved in one call

Call the help desk on +91 98437 42866 (Mon–Sat, 9 AM–7 PM) or see Help & FAQ. For refunds, see the Refund Policy.